TDO KB - Search

How to Contact TDO Support

Jan 31, 2019 contact, support, help, phone, chat, assistance, 8585583696, live chat, livechat, bomgar, bombguard, support.tdo4endo.com, help, call 0 16.59K 0/5 (0 Vote)

Overview This article will guide you on how to contact TDO Support if you need assistance. Detailed Instructions Support Resources We offer technical support resources that you can access at any time. TDO Knowledge Base - Search our Knowledge... Read More

TDOxQB sync - QuickBooks no longer supports QB desktop 2020 & 2021 (EOL 5/31/24)

Dec 26, 2023 TDOQB, TDOxQB, Quickbooks, QB, 2020, 2021, support 0 7.73K 0/5 (0 Vote)

Support for QuickBooks Desktop 2020 (ended) & 2021 (EOL 5/31/24) At this time, QuickBooks has discontinued support for 2020 versions of QuickBooks Desktop Pro, Premiere and Enterprise. They will be discontinuing support for 2021 versions on May... Read More

X-Ray Integrations, TWAIN and 3D Images setup in TDO

Jun 11, 2015 TWAIN, Dexis, Schick, XDR, Carestream, Kodak, Morita, Eye-Fi, Folder Monitor, ScanX, Integration, Radiography, Setup, X-rays, Conebeam, CBCT, intraoral, images, image aquire, Optime, Soredex, Xray, CDR, gendex, idixel, digora, x-ray, xray, xrays 0 31.88K 0/5 (0 Vote)

Direct Integrations with TDO Carestream - Support 877-624-6243 (when contacting Carestream, please make sure to mention that you use TDO to take X-Rays or 3D images) 3D Imaging - CS9000 and CS8100 3D units. Instructions for installation can be... Read More

Google - Two-Factor Authentication (2FA) + creating App Passwords with OAuth

Nov 10, 2017 smtp, app password, two step authentication, authentication, 2 step authentication 0 27.38K 5/5 (1 Vote)

Overview The following article goes over setting up two-factor authentication (2FA) and app passwords within Google. Microsoft (Outlook) users The information in this article provides directions for Google (Gmail) users. If using Microsoft ... Read More

Sending Appointment Confirmations from TDO

Mar 25, 2015 How to send out Appointment Reminders from TDO 1 17.95K 2/5 (4 Votes)

Overview If you are a TDO Cloud/Web user, you can send out appointment reminders from TDO using the Letters module. Steps The first step in sending out appointment reminders from TDO is making sure that you have a template containing the proper... Read More

Update requirements from TDO Version 11 to TDO Version 12

FEATURED

Sep 26, 2016 Version 12, tdo 12, version 12 update, update. upgrade, sql server, runtime 2010, operating system 1 68.55K 0/5 (0 Vote)

Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details You will need to have signed the updated TDO Contract Agreement. Please log into tdo4endo.com. Go to Download TDO. Click on... Read More

Restoring From a TDO Backup (Running A Fire Drill part. 2)

Nov 16, 2017 backup, restore, fire drill, server 0 14.12K 0/5 (0 Vote)

What Is A Fire Drill? The TDO Fire Drill is the process of simulating a problem with your server, in which case you would need to configure another computer in the office to function as the server. TDO has a robust backup and restore procedure that... Read More

TDO-Gendex Integration (Vixwin or GxTWAIN)

Aug 31, 2017 gendex, vixwin, radiography, tdo 12, vxwin 0 10.29K 0/5 (0 Vote)

Perquisites GxPicture Suite and Vixwin would need to be installed by the office’s IT or Gendex representative. VixWin Setup TDO looks for the folder “c:\vx_qlink”. If this program (VX_QLINK) isn’t installed, contact Kavo... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 4.68K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

iPhone / iOS Upgrade Issues

Sep 19, 2014 TDO Mobile, iPhone upgrade, iOS upgrade, mobile issues 0 4.45K 5/5 (1 Vote)

It is possible that TDO Mobile will not work properly after upgrading to a new iPhone or upgrading your phone to a new version of iOS. If you are unable to open TDO Mobile after upgrading, please do the following: Uninstall TDO Mobile by locating... Read More