Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Overview This article will guide you on how to contact TDO Support if you need assistance. Detailed Instructions Support Resources We offer technical support resources that you can access at any time.  TDO Knowledge Base - Search our Knowledge... Read More

Overview The integration for Prexion is available in TDO Version 12.202 or higher. Detailed Instructions Click on the Setup tab > Select Site Configuration > Device Configurations Apply the CBCT Settings to the assigned workstation name... Read More

Overview This article will show you how to add a new Payer ID to your TDO database. NEIC codes are only used for electronic claim filing. You may add to and edit this list as necessary. If you know an insurance company's NEIC code and it is not... Read More

Overview The purpose of this article is to explain what ODBC errors are, and why you may see them while trying to use TDO. If you are reading this article because you are seeing ODBC errors on your computer(s), you may want to read about the possible... Read More

Overview This article goes over how to add a new menu link to your practice website.  Detailed Instructions Accessing the Web Wizard To make changes to your TDO Website, you may access the Web Wizard to add content to your new website yourself by... Read More

Overview Please reference the following article when troubleshooting TDO installations and updates. If after trying the below suggestions, TDO is still non-functioning and/or experiencing issues and/or errors, please contact TDO Support for further... Read More

Overview When a referring or general Dentist sends over a patients CBCT scan via a DVD/CD disk, there is a way to sync this image into the patients chart Detailed Instructions How to accomplish this task: Have the office insert the disk into a... Read More

Overview This article covers how to add or remove a doctor, add a new location, and handle a practice sale with a license transfer. Adding a doctor to your practice Note: Depending on your licensing contract, you may have a fee to add another... Read More

Overview There has been an increase in requests asking for assistance in determining cash vs insurance patients payments in TDO. While TDO can show you total insurance payments and total patient payments, patient payments will include insurance... Read More