Overview When a referring or general Dentist sends over a patient's CBCT scan via a DVD/CD, there is a way to sync this image into the patient's chart. Detailed Instructions How to accomplish this task: Have the office insert the disk... Read More

Overview There are several methods that a PDF can be saved into TDO that vary slightly based off the TDO version being used. Prior to Saving a PDF in TDO... The PDF should already be saved somewhere on your computer AND have a unique name to prevent... Read More

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Two common causes for slowness in TDO are: 1) High disk latency on the server 2) High RAM utilization on the server Both of these issues will present as TDO slow in all areas. This will affect ALL computers that use TDO. Behavior – TDO is slow to... Read More

Responsibilities of the IT Professional 1) To resolve all networking issues. It is the responsibility of the IT Professional to maintain and resolve all network issues, so they comply with the recommended network configuration and specifications... Read More

TDO on Virtualized Environment   Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,... Read More

Overview The purpose of this article is to explain what ODBC errors are, and why you may see them while trying to use TDO. If you are reading this article because you are seeing ODBC errors on your computer(s), you may want to read about the possible... Read More

Overview TDO must run on the Windows operating system. There are 2 options to have Windows configured on a Mac computer M Chip Limitation TDO server and standalone are unable to run on MAC devices with M chips (M1/M2/M3 etc.) due to hardware... Read More

Overview TDO has integrated J Morita’s i-Dixel CBCT units for a direct connection to their 3D Imaging software. Patients’ files are linked, allowing easy access between programs in one window, which eliminates file duplication. TDO users... Read More

Overview When an office switches from one CBCT manufacturer to another, the volumes from the older CBCT manufacturer may not open in TDO. This feature has been implemented to enable offices to open/view 3D volumes from different CBCT manufacturers. ... Read More