In order to fully disable UAC in Windows 7, Windows 8.1, Windows 10 and Windows 11 aside from setting UAC to ’Never Notify’ there is an additional step that must be done. Open the Registry editor and browse to the following location:... Read More

XDR Integration sensors crashing Windows 11 or Windows 10 Version 22H2 or Windows Updates causing XDR to crash TDO - KB5027117 and KB5011048    There have been issues with XDR sensors crashing TDO when updating to Windows 11 Version 22H2. There... Read More

Overview There have been issues with XDR sensors having images disappear right after they are acquired. There is a patch needs to be applied on both Windows version 2004 and version 20H2. NOTE: As of 10/13/2021, a Windows Update was released for... Read More

Overview   You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More

Overview Windows 10 is officially released on July 29th 2015.  We have tested TDO in the Windows 10 environment and it works fine. Workstations running Windows 10 will still need to follow our TDO Best Practices in order to function most efficiently... Read More

Overview Windows 11 officially released on October 5, 2021.  We have tested TDO in the Windows 11 environment and it works fine. Workstations running Windows 11 will still need to follow our TDO Best Practices in order to function most efficiently.Â... Read More

Overview We have received a number of calls about not being able to print from Letters module. We have investigated and found the cause to be a recently released Windows Update installed on 6/12/2020.  The Update number is KB4560960. Please check... Read More

Note: This information is outdated as it pertains to Windows Server 2008 which is EOL. This article is up to date.   Overview This article goes over how to install TDO on Windows Server 2008, 2012, 2016, and 2019 x64. Note: Windows has ended... Read More

Overview This article goes over how to install TDO on Windows Server 2012, 2016, and 2019 x64. Note: Windows Server 2012's end of life date is October 10, 2023. Detailed Instructions The instructions below are for your IT Professional. Your... Read More

Overview Our Support team has received a number of calls from offices that are unable to acquire radiographs using Carestream sensors. Our developers have investigated and found the cause to be a recently released Windows Update installed on... Read More