TDO KB - Search

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 9.34K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Troubleshooting - Security Notice opening TDO

Oct 15, 2014 MS Access, Access Runtime, Security Concern 0 10.89K 2/5 (3 Votes)

Overview If the following message pops up while TDO is initializing, please follow the detailed instructions to resolve Why does this occur? TDO is opening in the wrong version of Access. TDO uses the MS Access Runtime (either 2002 or 2010), but it... Read More

X-Ray Integrations, TWAIN and 3D Images setup in TDO

Jun 11, 2015 TWAIN, Dexis, Schick, XDR, Carestream, Kodak, Morita, Eye-Fi, Folder Monitor, ScanX, Integration, Radiography, Setup, X-rays, Conebeam, CBCT, intraoral, images, image aquire, Optime, Soredex, Xray, CDR, gendex, idixel, digora, x-ray, xray, xrays 0 31.88K 0/5 (0 Vote)

Direct Integrations with TDO Carestream - Support 877-624-6243 (when contacting Carestream, please make sure to mention that you use TDO to take X-Rays or 3D images) 3D Imaging - CS9000 and CS8100 3D units. Instructions for installation can be... Read More

Backup - TDO data backup guide

FEATURED

Aug 10, 2022 Backup, local, Firedrill, task scheduler, schedule, 5 days, data 0 40.67K 0/5 (0 Vote)

Overview The TDO Backup Utility is a great tool to backup your data and images, with the capability to restore that data if needed Table of Contents Overview Checking TDO Backup Log Configuring a TDO Backup Deciding Where to Configure the Backup... Read More

Financial Tickler overview

Oct 29, 2014 financial tickler, fin tickler, tickler, revisit account, daily reports, aging, patient accounts, accounting 0 8.46K 0/5 (0 Vote)

Overview If you choose to use the Financial Tickler feature, the Financial Tickler report will show you which patients’ accounts need to be revisited. Many offices simply use the Aging Analysis report and patient Account Statements for this... Read More

Rectangle Health Deprecation 5/1/2025

Apr 23, 2025 deprecation, integration, rectangle 0 1.53K 0/5 (0 Vote)

Rectangle Health Deprecation As of 05-01-2025, the Rectangle Health payment processing integration has been deprecated. Table of Contents Rectangle Health Deprecation How to disable the deprecation notice Starting on version 12.463 of TDO-12, a... Read More

eRx: Electronic Prescriptions through TDO

Jul 16, 2015 erx, eprescription, e-prescribe, electronic prescription, mdtb, epcs, controlled 0 18.74K 0/5 (0 Vote)

Overview eRX is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of medications (in some... Read More

Online Patient Registration

Jun 17, 2015 patient registration, consent form, prescriptions, medical history, pain history, waiting time, evaluation, send message to patient, update account 1 27.20K 3/5 (2 Votes)

Overview TDO Cloud Service allows your patients the ability to register and complete their medical history, pain history, and review their consent forms in the patient area of your website significantly reducing your patient's wait time when... Read More

Restoring From a TDO Backup (Running A Fire Drill part. 2)

Nov 16, 2017 backup, restore, fire drill, server 0 14.12K 0/5 (0 Vote)

What Is A Fire Drill? The TDO Fire Drill is the process of simulating a problem with your server, in which case you would need to configure another computer in the office to function as the server. TDO has a robust backup and restore procedure that... Read More

TDO Comms+ Overview

Mar 7, 2023 TDO Comms, comms, communications, sms, templates, automation, automatic, tdo communications, tdo sms, tdo messaging, messaging, texting, tdo texting, appointment confirmations, appt confirmations, confirmations 0 10.21K 0/5 (0 Vote)

Table of Contents Overview Minimum TDO Version Requirement is 12.405g TDO 12 Configuration Main View Header Communications Menu SMS Template Designer Token Definitions: Valid Reply Designer Send Query Automation Sub header ... Read More