TDO KB - Search

How to Reconnect Your VPN for TDO Cloud Services

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Nov 9, 2015 vpn, connection could not be established, established, connection, openvpn, reconnect vpn, doctor login, tdo cloud services, server 2 50.67K 3/5 (6 Votes)

Overview To utilize TDO Cloud services, an application called OpenVPN Connect is installed on your server. This allows patients to log in to fill out their medical history, referring doctors to refer patients and view reports online, as well as for... Read More

VPN Error TUN Interface failed cannot accquire TAP handle

Mar 22, 2017 VPN, VPN issues, TUN interface, tun, tap handle error, tap, handle error. vpn error, error installing vpn, vpn connection error, vpn connection, connecting vpn 0 26.98K 2/5 (3 Votes)

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement. How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More

iPhone / iOS Upgrade Issues

Sep 19, 2014 TDO Mobile, iPhone upgrade, iOS upgrade, mobile issues 0 4.45K 5/5 (1 Vote)

It is possible that TDO Mobile will not work properly after upgrading to a new iPhone or upgrading your phone to a new version of iOS. If you are unable to open TDO Mobile after upgrading, please do the following: Uninstall TDO Mobile by locating... Read More

Windows Update Causing Printing Issues - KB4560960- FIXED

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Jun 16, 2020 windows update, printing trouble, printing, letters module print 0 6.09K 0/5 (0 Vote)

Overview We have received a number of calls about not being able to print from Letters module. We have investigated and found the cause to be a recently released Windows Update installed on 6/12/2020. The Update number is KB4560960. Please check... Read More

Troubleshooting - User Interface Issues / Tabs not showing in TDO

Feb 15, 2015 screen resolution, tabs not showing, tabs hidden, missing tabs, font size, dpi, user interface issue, toolbars 0 25.07K 5/5 (1 Vote)

Overview If when using TDO and you are experiencing issues with the User Interface (ex, the tabs are not showing on a particular workstation), there are few potential reason why. Potential Causes DPI is set incorrectly TDO requires for the DPI to... Read More

Referral Chat

Jul 30, 2015 Referral Chat, TDO IM, IM, messaging, Referring Doctor chat, TDO Cloud, TDO Web, Web Services 0 12.14K 1/5 (1 Vote)

Overview With TDO Cloud, there is a Referral Chat feature that allows your Referring Doctor to communicate with you or someone in your office. Requirements TDO Cloud Services The workstations utilizing Referral Chat must not be logged in with... Read More

TDO Replication Disclosure

Apr 11, 2016 replica 0 4.54K 0/5 (0 Vote)

Overview Since connecting a TDO workstation over a VPN to a TDO server is not supported, in multiple-location TDO setups, TDO Replica is responsible for synchronizing the data between your offices' TDO servers in real time. Below are important... Read More

TDO Best Practices

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Oct 15, 2014 checkout, setup, new computer, best practices, uac, firewall, antivirus, av, microsoft access, access, ms word, word, screen saver, power management, windows updates, ping, backup, registry, user account controls, slow, remote access 1 185K 0/5 (0 Vote)

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Cloud Training Outline

Dec 29, 2016 new users, training, training outline, web training, web services, tdo cloud 0 22.66K 0/5 (0 Vote)

Topics Covered Include Services panel in TDO Processes Running on Server VPN connection and email for notifications Offsite backup, which runs daily Patient Web Registration Patient Web Registration template Check Edit Control, Network Settings ... Read More

TDO Terms of Responsibilities

Oct 13, 2014 It responsibilities, doctor responsibilities, responsibilities 0 9.78K 0/5 (0 Vote)

Responsibilities of the IT Professional 1) To resolve all networking issues. It is the responsibility of the IT Professional to maintain and resolve all network issues, so they comply with the recommended network configuration and specifications... Read More