Overview TDO feature that allows multi-location offices to upload and print Claims from one centralized location with Dental X Change. This feature is available on TDO version 12.405g and above. Important: Before switching to “Centralized Claims,... Read More

Overview How to send a Pre-determination or an E-Claim, step by step from Insurance, Creating, Submitting, and Uploading. Detailed Instructions Make sure the patient’s insurance information is entered in the Insurance page.   Pre... Read More

Overview TDO has a fast and easy checkout process that is customizable to suit your practice's needs. This article will go over each step in that process, as well as how to customize it. Table of Contents Overview Detailed Instructions The... Read More

Overview We have integrated the DentalXChange Attachment Service in our Insurance Module. Requirements This Attachment functionality is added in version 12.338 and higher. TDO Users will need to contact DentalXChange to enable this service. Note:�... Read More

Overview There will be times when a claim will be created but not printed or sent.  It is good practice to print or send the claim as soon as it is created however, when that doesn’t happen this report can be run and will show you which claims... Read More

Stale Dated (Expired) Checks Sometimes a refund check will not be cashed, and it will expire. This is referred to as a stale-dated check. Typically, banks do not honor checks past 180 days (please check with your bank specifically for their policy).... Read More

Overview Any time money is moving out of your checking account, you MUST click the issue check in QB box, even if you are not actually printing a check. These debits will fall under one of 4 basic categories. Details 1. Patient is due a refund. ... Read More

Overview As a TDO User, you have the ability to check Lexicomp Drugs Database real-time online. This can be accomplished in several ways: from directly within the program, from the TDO4Endo.com website, or from the TDO Mobile app (if you are using... Read More

Open Calendar Right click on the appointment and select “Check In.” Click the button next to “Mark patient as In.” Click OK on the time box (can change time here if necessary.) Appointment is highlighted in yellow on calendar. Ask for any... Read More

Overview This article covers how to check the status of iTrans if you are having difficulty submitting electronic claims.  Detailed Instructions For our Canadian TDO Users, if you receive an iCA error when submitting an electronic claim, please... Read More