Overview How to send a Pre-determination or an E-Claim, step by step from Insurance, Creating, Submitting, and Uploading. Detailed Instructions Make sure the patient’s insurance information is entered in the Insurance page.   Pre... Read More

Overview How to complete Treatment. Detailed Instructions TDO follows a Diagnostic and Treatment protocol that is very standardized and results in a complete and comprehensive record. The Treatment protocol is basically as follows: Fill out the... Read More

Overview: Two factor authentication (2FA) can be used to add a layer of security to your online accounts. If you use GMail or GSuite (the email accounts provided as part of the TDO Cloud Services package), you can enable two factor authentication to... Read More

Overview TDO requires for Norton, Symantec, and Sophos to have Exploit Migration to be unchecked in the Individual Antivirus Software Detailed Instructions Disable "Memory Exploit Mitigation" under Network and Host Exploit Mitigation. Go to: ... Read More

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module.     Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Responsibilities of the IT Professional 1) To resolve all networking issues. It is the responsibility of the IT Professional to maintain and resolve all network issues, so they comply with the recommended network configuration and specifications... Read More

Overview   Microsoft Visual Studio 2010 Tools for Office Runtime is a program that is installed via Windows Updates and is sometimes already installed on computers when initially setting up TDO.    When first installing TDO on a computer, this... Read More

Overview There have been issues with XDR sensors having images disappear right after they are acquired. There is a patch needs to be applied on both Windows version 2004 and version 20H2. NOTE: As of 10/13/2021, a Windows Update was released for... Read More

Overview Following are the steps to upgrade to SQL version on your Server.  Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More