Overview There has been a slight change in the way the XDR SDK Image Controls work in TDO 12.338f and higher. You can now choose, individually, whether to save your setting for each option. Detailed Instructions After taking an image in XDR,... Read More

Overview There have been issues with XDR sensors having images disappear right after they are acquired. There is a patch needs to be applied on both Windows version 2004 and version 20H2. NOTE: As of 10/13/2021, a Windows Update was released for... Read More

Overview Please reference the following article when troubleshooting TDO installations and updates. If after trying the below suggestions, TDO is still non-functioning and/or experiencing issues and/or errors, please contact TDO Support for further... Read More

Overview Listed here are the detailed steps used in troubleshooting image quality with Carestream RVG 6100 and 6200 sensors. If you are using Version 12 of TDO, please see Troubleshooting Carestream SDK X-ray Image Quality in Version 12. ... Read More

Two common causes for slowness in TDO are: 1) High disk latency on the server 2) High RAM utilization on the server Both of these issues will present as TDO slow in all areas. This will affect ALL computers that use TDO. Behavior – TDO is slow to... Read More

XDR Integration sensors are crashing Windows 11 or Windows 10 Version 22H2 or Windows Updates causing XDR to crash TDO - KB5027117 and KB5011048  There have been issues with XDR sensors crashing TDO when updating to Windows 11 Version 22H2. There... Read More

XDR Installation Note: the following are the instructions for Version 12. Version 11 uses a TWAIN driver. Note: You will need to contact XDR support to obtain Calibration Files for your sensor. XDR – TDO 12.205 and Higher For offices using XDR... Read More

Overview This will show you how to retrieve an X-ray from the Acquire page if an X-ray was not saved into the IO with TDO integrated sensors, Carestream or XDR. Detailed Instructions Go to the patient record you would like to recover the X-ray that... Read More

Overview Listed here are the detailed steps used in troubleshooting image quality with Carestream RVG 6100 and 6200 sensors in Version 12 of TDO. If you are using Version 11 of TDO, please see Troubleshooting Carestream SDK X-Ray Image Quality... Read More

Overview If when opening TDO, you are receive an error that Access failed to start in Safe mode and it is followed by a Language DLL error, follow the steps below to resolve. If the steps below do not resolve your issue, please contact TDO Technical... Read More