Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO. If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More
Troubleshooting
Overview This article goes over how to set CLICONFGs for a workstation, which may reduce performance issues within TDO. Detailed Instructions Depending on the computer, navigate to the following location using Windows Explorer: C:\Windows&... Read More
TDO on Virtualized Environment Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,... Read More
Overview This article will go over how to help a patient reset their password for the online Patient Portal. Detailed Instructions Create a Letter Template in TDO that instructs the patient to go to your patient portal’s Update Your Login... Read More
Overview: Two factor authentication (2FA) can be used to add a layer of security to your online accounts. If you use GMail or GSuite (the email accounts provided as part of the TDO Cloud Services package), you can enable two factor authentication to... Read More
Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More
Overview If when using TDO and you are experiencing issues with the User Interface (ex, the tabs are not showing on a particular workstation), there are few potential reason why. Potential Causes DPI is set incorrectly TDO requires for the DPI to... Read More
Overview If when opening TDO, you are receive an error that Access failed to start in Safe mode and it is followed by a Language DLL error, follow the steps below to resolve. If the steps below do not resolve your issue, please contact TDO Technical... Read More
Detailed Instructions Click the Windows Start menu In the search bar, type cmd In the command prompt, type "ping", hit the spacebar followed by the name of the server The reply will list an IP address. This will be the server IP address Read More
Overview In order for TDO to function properly, we ask that all firewalls on individual machines be turned off. Detailed Instruction Open Control Panel Click System and Security Click Windows Firewall Click Turn Windows Firewall on... Read More