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Insurance - Centralized Claims with DXC - view current claims [v12.405g and above]

Mar 12, 2021 claims, eclaims, print, Dentalxchange, DXC, view current claims, centralized claims 0 7.72K 0/5 (0 Vote)

Overview TDO feature that allows multi-location offices to upload and print Claims from one centralized location with Dental X Change. This feature is available on TDO version 12.405g and above. Important: Before switching to “Centralized Claims,... Read More

VPN Error TUN Interface failed cannot accquire TAP handle

Mar 22, 2017 VPN, VPN issues, TUN interface, tun, tap handle error, tap, handle error. vpn error, error installing vpn, vpn connection error, vpn connection, connecting vpn 0 26.98K 2/5 (3 Votes)

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement. How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 4.68K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Steps to create and submit Pre-Determinations and Claims electronically

Aug 14, 2016 Pre-Determination, predetermination, eclaim, e-claim, send claims, Dentalxchange, attachements, claims, claim, E-Claim 0 12.47K 0/5 (0 Vote)

Overview How to send a Pre-determination or an E-Claim, step by step from Insurance, Creating, Submitting, and Uploading. Detailed Instructions Make sure the patient’s insurance information is entered in the Insurance page. Pre... Read More

How to Reconnect Your VPN for TDO Cloud Services

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Nov 9, 2015 vpn, connection could not be established, established, connection, openvpn, reconnect vpn, doctor login, tdo cloud services, server 2 50.67K 3/5 (6 Votes)

Overview To utilize TDO Cloud services, an application called OpenVPN Connect is installed on your server. This allows patients to log in to fill out their medical history, referring doctors to refer patients and view reports online, as well as for... Read More

TDO Cloud Service Features

Feb 2, 2016 cloud services, tdo cloud, tdocloud, cloud, features, web services 0 10.83K 1/5 (1 Vote)

TDO Cloud Service Features Patient Login Portal - Patients can complete their registration forms from home. Cloud also allows patients to confirm their upcoming appointment, which will automatically update their confirmation status in TDO.... Read More

How to add DentalXChange attachments on claims

Oct 1, 2018 TDO 12, TDO12, dental exchange, Insurance, claims, attachment, DXC, Check, check claims, claim attachment, attachment on claims., DentalXChange 1 9.85K 0/5 (0 Vote)

Overview We have integrated the DentalXChange Attachment Service in our Insurance Module. Requirements This Attachment functionality is added in version 12.338 and higher. TDO Users will need to contact DentalXChange to enable this service. Note:�... Read More

All ADA Unsent Claims

Jan 22, 2015 insurance, unprinted claims, print all claims, insurance report 0 6.58K 0/5 (0 Vote)

Overview There will be times when a claim will be created but not printed or sent. It is good practice to print or send the claim as soon as it is created however, when that doesn’t happen this report can be run and will show you which claims... Read More

Receiving iCA error when submitting electronic claim

Feb 15, 2015 Canada, ica, ica error 0 6.91K 0/5 (0 Vote)

Overview This article covers how to check the status of iTrans if you are having difficulty submitting electronic claims. Detailed Instructions For our Canadian TDO Users, if you receive an iCA error when submitting an electronic claim, please... Read More

Dental Exchange Error due to username or password

Aug 1, 2018 dxc, dental exchange, eclaim, electronic claim, error, Error Authorization failed, problem uploading claims 0 5.38K 5/5 (1 Vote)

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More