TDO KB - Search

Letters - Email - Office 365 - SMTP work around

Oct 22, 2021 Office365, office 365, office, 365, smtp, email, troubleshoot, troubleshooting, letters 0 21.74K 0/5 (0 Vote)

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support, that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 9.34K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Microsoft Office Trust Center Settings (OLEServer, ActiveX, Letters, Calendar, Reports)

Aug 13, 2025 Microsoft Office Trust Center Settings (OLEServer, ActiveX, Letters, Calendar), MS office, OLEServer, ActiveX, Letters, reports 0 854 0/5 (0 Vote)

Overview Recently, TDO has noticed an increase in issues that can be resolved by adjusting certain settings in the Microsoft Office Trust Center. The issue presents when opening the TDO Calendar. The TDO Calendar will show blank and have an error... Read More

TDO Payments - Visa Dispute Response for U.S. & Canada offices

Jul 16, 2025 Visa Dispute Response, tdo payments, response deadline 0 972 0/5 (0 Vote)

Overview Visa Dispute Response for U.S. & Canada offices Visa has announced a new rule regarding the dispute response window for chargebacks on payments processed locally in the U.S. and Canada. Starting July 21, 2025, you will have only 9... Read More

[v12] Training Quick Tips - Front Office, Clinical & Setup

FEATURED

Jul 16, 2023 Tdo4endo.com, quicktips, frontdesk, clinical, setup, pdf, training, guide, help, learning, how to, FAQ 1 7.18K 0/5 (0 Vote)

Overview Attached are downloadable links to PDF documents for TDO quick tips for front desk, clinical, and setup. Table of Contents Front Office Quick Tips Clinical Quick Tips Setup Quick Tips References Front Office Quick Tips The following... Read More

Front Office

Jun 5, 2016 TDO training video, training video, training, video, front office, office, front, calendar, appointment, appt, new appointment, acquire, patient picture, new appt, check in, check out 0 5.20K 5/5 (2 Votes)

How to Contact TDO Support

Jan 31, 2019 contact, support, help, phone, chat, assistance, 8585583696, live chat, livechat, bomgar, bombguard, support.tdo4endo.com, help, call 0 16.59K 0/5 (0 Vote)

Overview This article will guide you on how to contact TDO Support if you need assistance. Detailed Instructions Support Resources We offer technical support resources that you can access at any time. TDO Knowledge Base - Search our Knowledge... Read More

Using TDO with the GentleWave Procedure

Mar 26, 2020 gw, gentlewave, sonendo, procedure, PI, instrument 1 6.30K 0/5 (0 Vote)

Overview How to chart a Gentlewave procedure in TDO. Note: For instructions on setting up your GentleWave to communicate with your TDO software, see this article. Detailed Instructions How to accomplish this task: First, select a patient and... Read More

TDO Messenger

Oct 29, 2014 0 2.77K 0/5 (0 Vote)

Overview The Messenger system in TDO is a wonderful way to quickly send messages to another person in the office. These messages are not saved, once they are viewed they are deleted forever. They are also not designed to be long, just quick... Read More

Referral Chat

Jul 30, 2015 Referral Chat, TDO IM, IM, messaging, Referring Doctor chat, TDO Cloud, TDO Web, Web Services 0 12.13K 1/5 (1 Vote)

Overview With TDO Cloud, there is a Referral Chat feature that allows your Referring Doctor to communicate with you or someone in your office. Requirements TDO Cloud Services The workstations utilizing Referral Chat must not be logged in with... Read More