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Clearing the cache in Google Chrome Attempting these three steps will help ensure that outdated cached files are not causing the issue that is being reported. Quite often than not, applying these steps will allow the back-end updates to take effect.... Read More

Essential things to know about Cloud Letters This article will go over important things to know regarding features, functionality and requirements. To eliminate any needs for re-training, the only nuance is that the "Letters List", "Letters to send"... Read More

Overview This article goes over how to properly structure token matching because the structuring is different compared to the old letters module (Microsoft Word). The structure changed because of natural limitations when the infrastructure moved from... Read More

Overview This article goes over how to add a new menu link to your practice website.  Detailed Instructions Accessing the Web Wizard To make changes to your TDO Website, you may access the Web Wizard to add content to your new website yourself by... Read More

How to Print in Cloud Letters This article goes over how to print or simultaneously email and print a template from Cloud Letters as well as seeing the full list of printers   Launch Cloud Letters then select a template you would like to print.... Read More

Overview This article will go over how to help a patient reset their password for the online Patient Portal. Detailed Instructions Create a Letter Template in TDO that instructs the patient to go to your patient portal’s Update Your Login... Read More

Overview It is important that you run a test using your web infograbber to make sure that text boxes are not showing auto complete options. There have been some instances where the tablet browser has ignored the page settings and displayed previous... Read More

Overview Offices using TDO can now allow their patients to sign Pre-Treatment Estimates using the Web based infograbber.   In order to use this new functionality, an active TDO Cloud subscription is required.    Detailed Steps: Add fees in the... Read More

  Creative Design: Branding 3 Key factors: Who you are, what you do, and who you do it for. What is your niche? (e.g. Endodontist) This will be the platform across the board. Consistency is key. Colors: Think logo and office colors. ... Read More

Overview For TDO Web/Cloud Services users who utilize the referring doctor portal to allow referring doctors to refer patients, and view patient info & reports, it is important for referrers to have the ability to log in, change their password,... Read More