Troubleshooting

Overview Oauth provides an extra layer of security for your email address so that the password to your email is not exposed to applications. In lieu, the generated app password is what will be entered in the password field for services like TDO... Read More

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support,  that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Perquisites GxPicture Suite and Vixwin would need to be installed by the office’s IT or Gendex representative.     VixWin Setup TDO looks for the folder “c:\vx_qlink”. If this program (VX_QLINK) isn’t installed, contact Kavo... Read More

Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO.   If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More

Overview This article goes over how to set CLICONFGs for a workstation, which may reduce performance issues within TDO.    Detailed Instructions Depending on the computer, navigate to the following location using Windows Explorer: C:\Windows&... Read More

TDO on Virtualized Environment   Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,... Read More

Notes will always show based on the current filters selected at the top of the Notes tab Most of the time in the operatory you will want to set the filter to:  Both (show patient and current tooth notes), Show (show private notes), Hide (hide... Read More

Overview A common issue for your front office staff may be that referring doctors call frequently when they forget their login and password on your website. To resolve this issue, there is now an optional Remember Me button that can be added to your... Read More

Overview This article will go over how to help a patient reset their password for the online Patient Portal. Detailed Instructions Create a Letter Template in TDO that instructs the patient to go to your patient portal’s Update Your Login... Read More

Overview: Two factor authentication (2FA) can be used to add a layer of security to your online accounts. If you use GMail or GSuite (the email accounts provided as part of the TDO Cloud Services package), you can enable two factor authentication to... Read More