Troubleshooting

Invalid Path Or Path Not Found Error

Jun 22, 2018 invalid, path, not, found, letters, module, error 0 11.24K 5/5 (1 Vote)

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module. Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

How to fix RTB (Real Time Benefits) Error

Jul 18, 2018 Real Time Benefits, RTB, error, real, time, benefit 1 5.58K 0/5 (0 Vote)

Overview Due to recent privacy updates to Dental Exchange, some users have experienced an error when using the Real-Time Benefits (RTB) button on the patient Insurance page. This article will explain how to resolve that error. Detailed... Read More

Resolving GBCOWN error

Aug 9, 2018 GBCOWN, database, placed, state, error 1 3.74K 5/5 (2 Votes)

Error Description Solutions Autofix or Restart your computer. Read More

Steps for fixing “Login Error 2450” with Norton Antivirus / Symantec Endpoint Protection/ Sophos

Sep 10, 2018 Login Error 2450, norton, norton antivirus, 2450, login error, symantec, endpoint, Sophos, Antivirus, Exploit, Mitigation 0 8.70K 0/5 (0 Vote)

Overview TDO requires for Norton, Symantec, and Sophos to have Exploit Migration to be unchecked in the Individual Antivirus Software Detailed Instructions Disable "Memory Exploit Mitigation" under Network and Host Exploit Mitigation. Go to: ... Read More

VPN Error TUN Interface failed cannot accquire TAP handle

Mar 22, 2017 VPN, VPN issues, TUN interface, tun, tap handle error, tap, handle error. vpn error, error installing vpn, vpn connection error, vpn connection, connecting vpn 0 26.98K 2/5 (3 Votes)

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement. How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More

Run TDO Without Local Admin (Version 12 only)

Jul 22, 2019 Run TDO as non admin, no admin needed, no admin, admin, TDO no admin, TDO with no admin, tdo no administrator, tdo no local admin, TDO no local administrator needed, no local admin, no local admin needed. 0 5.89K 0/5 (0 Vote)

THIS SETTINGS HAVE BEEN TESTED WITH VERSION 12 OF TDO ONLY. These settings could be setup as a GPO for the office, or individually for each workstation. 1. Remove "run as administrator" option from TDO shortcut. 2. Add "Everyone" user to have... Read More

ODBC Errors in TDO

Jun 5, 2020 odbc, odb, o, d, b, c, obdc, ocdb, errors, erors, 3146, 3151 1 9.31K 0/5 (0 Vote)

Overview The purpose of this article is to explain what ODBC errors are, and why you may see them while trying to use TDO. If you are reading this article because you are seeing ODBC errors on your computer(s), you may want to read about the possible... Read More

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 9.34K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Pain History - Error - question 14 & "bread" typos

May 27, 2021 Pain History, cock, bite, Registration, medical history, infograbber, Pain, translate, translation, Patient, question 14, q14, 14, typo, bread, bread history, history 0 3.27K 0/5 (0 Vote)

Overview We have had reports with issues on the pain history of the patients registration forms displaying as "bread" history and question 14 saying "if you don't touch or cock on it, does it still hurt" Detailed Instructions What is happening... Read More

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