Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims. The instructions listed below will apply if you are currently using Version 11 of TDO Software. If you are using 12 or higher, please follow the... Read More

Overview This article is for the TDO QuickBooks sync. If a payment is recorded for the wrong provider, location, or patient, you will need to deduct from the provider who was paid in error. The proper provider will need to get credit for the payment.... Read More

Overview If a payment is recorded on the wrong provider/location/patient, you will need to deduct from the provider who was paid in error, and the proper provider will get credit for that payment. TDO QuickBooks sync users - If you are using the... Read More

Overview If production is recorded on the wrong provider, location, or if providers are splitting that production, you need to reduce the production on the incorrect provider. Then, increase production on the provider that should have been billed out... Read More

Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims for TDO Version 12 or higher. TDO versions 12.416 & above - Contact support for Itrans 2.0 install. TDO versions 12.88c or 12.205 - Contact support... Read More

Overview TDO must run on the Windows operating system. There are 2 options to have Windows configured on a Mac computer M Chip Limitation TDO server and standalone are unable to run on MAC devices with M chips (M1/M2/M3 etc.) due to hardware... Read More

Overview This tool was implemented with TDO to improve its performance when a large amount of memory is needed, such as the new collage, the Multi-Tooth page, and Image Acquire. This tool patches x86 executables to allow 4GB (instead of 2) of virtual... Read More

Overview When the software BlueNote is installed or updated, TDO will be need to be unlocked again. Please turn off Automatic updates and update manually when you are free to call in and ask for Unlock codes. How to Turn off Automatic Updates in... Read More

Overview This article will go over how to send prescriptions for Xylitol Rinse and Magic Mouthwash. Xylitol Rinse If entering just xylitol rinse, the proper thing to choose is "licodaine 2% mucous membrane solution (topical)".  Magic Mouthwash To... Read More

Overview Please reference the following article when troubleshooting TDO installations and updates. If after trying the below suggestions, TDO is still non-functioning and/or experiencing issues and/or errors, please contact TDO Support for further... Read More