In order to fully disable UAC in Windows 7, Windows 8.1, Windows 10 and Windows 11 aside from setting UAC to ’Never Notify’ there is an additional step that must be done. Open the Registry editor and browse to the following location:... Read More

Overview In order for TDO to function properly, we ask that all firewalls on individual machines be turned off.  Detailed Instruction    Open Control Panel  Click System and Security   Click Windows Firewall   Click Turn Windows Firewall on... Read More

Overview If you are having issues with TDO Letters please try disabling Connected Experiences to limit potential sources of issues. Detailed Instructions   1) Open Microsoft Word 2) Click 'File' 3) Click 'Account' 4) Click '... Read More

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Overview Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few... Read More

Overview The following article goes over setting up two-factor authentication (2FA) and app passwords within Google.    Microsoft (Outlook) users The information in this article provides directions for Google (Gmail) users. If using Microsoft ... Read More

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support,  that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Rectangle Health Deprecation As of 05-01-2025, the Rectangle Health payment processing integration has been deprecated. Table of Contents Rectangle Health Deprecation How to disable the deprecation notice Starting on version 12.463 of TDO-12, a... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement.   How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More