TDO KB - Search

TDO-Gendex Integration (Vixwin or GxTWAIN)

Aug 31, 2017 gendex, vixwin, radiography, tdo 12, vxwin 0 10.29K 0/5 (0 Vote)

Perquisites GxPicture Suite and Vixwin would need to be installed by the office’s IT or Gendex representative. VixWin Setup TDO looks for the folder “c:\vx_qlink”. If this program (VX_QLINK) isn’t installed, contact Kavo... Read More

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 9.34K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

TDO Best Practices

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Oct 15, 2014 checkout, setup, new computer, best practices, uac, firewall, antivirus, av, microsoft access, access, ms word, word, screen saver, power management, windows updates, ping, backup, registry, user account controls, slow, remote access 1 185K 0/5 (0 Vote)

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Troubleshooting - Security Notice opening TDO

Oct 15, 2014 MS Access, Access Runtime, Security Concern 0 10.89K 2/5 (3 Votes)

Overview If the following message pops up while TDO is initializing, please follow the detailed instructions to resolve Why does this occur? TDO is opening in the wrong version of Access. TDO uses the MS Access Runtime (either 2002 or 2010), but it... Read More

TDO Installation - minimum software & hardware requirements

Aug 26, 2014 software requirements, hardware requirements, minimum, server, workstation, tablet, RAID5, RAID 5 4 144K 0/5 (0 Vote)

Overview In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications. Minimum Software Requirements On your workstations, we recommend Windows... Read More

TDO Live Consult - Instructions to Access Google Meet [GSuite Users]

Apr 10, 2020 meet, hangouts, meets, google, gsuite, g suite, consult, covid, coronavirus, corona, covid19, covid-19, liveconsult, hangoutsmeeet, hangout, hang out, teledentistry, calendar 0 7.06K 0/5 (0 Vote)

Overview: This article will describe in detail the steps necessary to join the video consultation that you scheduled with your patient using the TDO Live Consult/Google Calendar Sync feature. Prerequisites: Doctor Prerequisites: TDO Live Consult... Read More