TDO KB - Search

TDOxQB sync - configuring a new computer

Dec 26, 2023 Quickbooks, QB, TDOQB, TDOxQB, sync, configure, setup, set up, computer, workstation, new, troubleshoot 0 5.77K 0/5 (0 Vote)

Table of Contents Configuring a new computer for TDOxQB Sync Performance Troubleshooting Configuring a new computer for TDOxQB Sync Occasionally, the computer where the TDOxQB sync is run from needs to be replaced, or an office wants to add an... Read More

eRx - New or Replacement Token Registration for New Phone or New or replacement Key FOB

Feb 23, 2017 erx, token, new phone, invalid sign off credentials, TDO, e-prescription, electronic prescription, cannot send prescription, cant send prescription 0 19.53K 0/5 (0 Vote)

Overview To use EPCS in MD Toolbox, your token must be registered and up to date. If you get a new phone or Fob, you will need to register a new token. Detailed Instructions Go to the Prescription Tab in TDO Click on “eRx” button- this will... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 4.68K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Multi Windows User TDO Environment

Jun 23, 2017 mutiple windows, user profile, profile, hkey, runtime, windows, setup, group policy, domain, registry, windows profile 0 7.70K 0/5 (0 Vote)

Overview You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More

New Collage Feature

Mar 11, 2019 collage, image, images, collages, attachment, attachments, embed, embedded, image organizer, organizer, publisher, 12, tdo 12, new collage, collage feature, feature 0 8.77K 0/5 (0 Vote)

New Collage Feature Overview This new feature was implemented to improve the way doctors create case studies and slides for presentations, showing a history of a case or cases. This allows the clinician to organize their presentation with side... Read More

Transfer Images to New Categories

May 15, 2016 move image, new image, change image category, image category, tdo training, video 0 4.58K 0/5 (0 Vote)

Adding Users and Security Levels - User Roles

Aug 29, 2014 add users, passwords, security levels, roles, user roles, security, strict security 0 10.16K 2/5 (4 Votes)

Version 12 On the Setup tab, click Site Configuration and select Add/Edit User Names and Passwords. To add a user, click ’New’. Select a Position for the user. Select an Email Permission Level for the user. (Full Access can see... Read More

HIPAA Compliance Protection for TDO Users

Mar 18, 2015 HIPAA, network security, compliance, password, wireless, IT responsibilities 1 10.13K 0/5 (0 Vote)

TDO Security Features To take full advantage of TDO Security Features, please make sure you have updated to the latest release of TDO. TDO offers all the required HIPAA compliance protection to our users. The database is password-protected and... Read More

Troubleshooting - User Interface Issues / Tabs not showing in TDO

Feb 15, 2015 screen resolution, tabs not showing, tabs hidden, missing tabs, font size, dpi, user interface issue, toolbars 0 25.08K 5/5 (1 Vote)

Overview If when using TDO and you are experiencing issues with the User Interface (ex, the tabs are not showing on a particular workstation), there are few potential reason why. Potential Causes DPI is set incorrectly TDO requires for the DPI to... Read More

Adding a New Menu Link to Your Website Header

Mar 16, 2020 tdo cloud, website, tdo website, site, update site, update, web, wizard, webwizard 0 12.03K 0/5 (0 Vote)

Overview This article goes over how to add a new menu link to your practice website. Detailed Instructions Accessing the Web Wizard To make changes to your TDO Website, you may access the Web Wizard to add content to your new website yourself by... Read More