TDO KB - Search

Saving a PDF in the Image Organizer or Acquire

Overview Options to save a PDF in TDO Before saving a PDF in TDO, the PDF should already be saved somewhere on your computer and have a unique name. This is needed to prevent files from overwriting when the default name convention maxes out the... Read More

Video - Saving in Multiple Categories

Jun 12, 2016 tdo training video, training video, training, video, save, saving, multiple categories, multiple, categories, category 0 5.54K 0/5 (0 Vote)

Could not generate the PDF file

Jun 21, 2018 PDF, Error, generate, generated, Office, 2007, Letter, Letters, Module 0 13.15K 0/5 (0 Vote)

Overview This article will show you how to resolve this Letters Module PDF error: Detailed Instructions To fix this error, download and install this file (External Link) Restart TDO using the TDO Autofix. Open Letters Module in TDO, and you... Read More

Carestream - CBCT - saving screenshots into TDO

Aug 17, 2015 If you are unable to take a 3D screenshot in the Carestream 3D Imaging software, here are the steps to resolve 0 27.64K 3/5 (1 Vote)

Overview The article below reviews the steps to save a Carestream CBCT screenshot into TDO. If you are experiencing issues with this function, it is also advisable to review the following steps to ensure everything is set up correctly. Once a CBCT... Read More

Saving Annotations

Jun 12, 2016 tdo training video, training video, training, video, save, saving, annotations, annotation, acquire 0 4.11K 0/5 (0 Vote)

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 10.34K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

How to retrieve an X-ray not saved when using Carestream or XDR Integration

May 8, 2025 retrieve a X-ray not saved, Carestream DCM file, XDR DCM file 0 4.07K 0/5 (0 Vote)

Overview This will show you how to retrieve an X-ray from the Acquire page if an X-ray was not saved into the IO with TDO integrated sensors, Carestream or XDR. Detailed Instructions Go to the patient record you would like to recover the X-ray that... Read More

[TDOS] Configuring TDO Folder Monitor for Image Acquisition

May 20, 2026 0 55 0/5 (0 Vote)

Requirements -Have your IT or Microscope Camera Vendor configure a folder on the network to receive images from their software. -Images must be one of the following file types: .bmp, .pdf, .jpg, .jpeg, .tiff, .tif, .wmf, .png, .mov Setup Steps... Read More

Cloud Letters - Essential things to know

Mar 23, 2023 cloud letters, cloud, web letters, cloud reports, web reports, letters, web based, cloud services 0 8.93K 0/5 (0 Vote)

Essential things to know about Cloud Letters This article will go over important things to know regarding features, functionality and requirements. To eliminate any needs for re-training, the only nuance is that the "Letters List", "Letters to send"... Read More

Image Categories - Adding & Deleting

Dec 30, 2014 image acquire, image categories, image organizer, images, pictures, categories, acquire 0 12.91K 0/5 (0 Vote)

Overview How to add and delete an image category. When acquiring images into a patient’s record, you must categorize them by subject type.Images can be placed in multiple categories, giving the clinician very powerful control over all of the... Read More