TDO KB - Search

Saving a PDF in the Image Organizer or Acquire

Overview Options to save a PDF in TDO Before saving a PDF in TDO, the PDF should already be saved somewhere on your computer and have a unique name. This is needed to prevent files from overwriting when the default name convention maxes out the... Read More

Video - Saving in Multiple Categories

Jun 12, 2016 tdo training video, training video, training, video, save, saving, multiple categories, multiple, categories, category 0 5.72K 0/5 (0 Vote)

Could not generate the PDF file

Jun 21, 2018 PDF, Error, generate, generated, Office, 2007, Letter, Letters, Module 0 13.61K 0/5 (0 Vote)

Overview This article will show you how to resolve this Letters Module PDF error: Detailed Instructions To fix this error, download and install this file (External Link) Restart TDO using the TDO Autofix. Open Letters Module in TDO, and you... Read More

Carestream - CBCT - saving screenshots into TDO

Aug 17, 2015 If you are unable to take a 3D screenshot in the Carestream 3D Imaging software, here are the steps to resolve 0 28.04K 3/5 (1 Vote)

Overview The article below reviews the steps to save a Carestream CBCT screenshot into TDO. If you are experiencing issues with this function, it is also advisable to review the following steps to ensure everything is set up correctly. Once a CBCT... Read More

Saving Annotations

Jun 12, 2016 tdo training video, training video, training, video, save, saving, annotations, annotation, acquire 0 4.25K 0/5 (0 Vote)

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 10.61K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

How to retrieve an X-ray not saved when using Carestream or XDR Integration

May 8, 2025 retrieve a X-ray not saved, Carestream DCM file, XDR DCM file 0 5.19K 0/5 (0 Vote)

Overview This will show you how to retrieve an X-ray from the Acquire page if an X-ray was not saved into the IO with TDO integrated sensors, Carestream or XDR. Detailed Instructions Go to the patient record you would like to recover the X-ray that... Read More

[TDOS] Configuring TDO Folder Monitor for Image Acquisition

May 20, 2026 0 1.09K 0/5 (0 Vote)

Requirements -Have your IT or Microscope Camera Vendor configure a folder on the network to receive images from their software. -Images must be one of the following file types: .bmp, .pdf, .jpg, .jpeg, .tiff, .tif, .wmf, .png, .mov Setup Steps... Read More

Cloud Letters - Essential things to know

Mar 23, 2023 cloud letters, cloud, web letters, cloud reports, web reports, letters, web based, cloud services 0 9.33K 0/5 (0 Vote)

Essential things to know about Cloud Letters This article will go over important things to know regarding features, functionality and requirements. To eliminate any needs for re-training, the only nuance is that the "Letters List", "Letters to send"... Read More

How to Print individual & multiple Account Statements

May 15, 2016 tdo training, video, print statement, account statement, statement, statements, print account statement, reporting tools, account statement report, Ledger, print, report, reports, print statement vs print ledger, statement sent note 0 10.03K 5/5 (1 Vote)

Overview There are two ways to print statements within TDO. The first is through the Ledger tab with the Print Statement button - this allows you to print the statement for the currently selected patient. The second option is to use the Account... Read More