XDR Integration sensors are crashing Windows 11 or Windows 10 Version 22H2 or Windows Updates causing XDR to crash TDO - KB5027117 and KB5011048  There have been issues with XDR sensors crashing TDO when updating to Windows 11 Version 22H2. There... Read More

Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details You will need to have signed the updated TDO Contract Agreement. Please log into tdo4endo.com. Go to Download TDO. Click on... Read More

Overview There have been issues with XDR sensors having images disappear right after they are acquired. There is a patch needs to be applied on both Windows version 2004 and version 20H2. NOTE: As of 10/13/2021, a Windows Update was released for... Read More

Overview We have received a number of calls about not being able to print from Letters module. We have investigated and found the cause to be a recently released Windows Update installed on 6/12/2020.  The Update number is KB4560960. Please check... Read More

In order to fully disable UAC in Windows 7, Windows 8.1, Windows 10 and Windows 11 aside from setting UAC to ’Never Notify’ there is an additional step that must be done. Open the Registry editor and browse to the following location:... Read More

On June 9, 2026, Windows Update KB5094126 was introduced and caused TDO to not be able to open the Image Organizer or load Letters module tokens. A fix for this issue is available to download and apply from our website. HOW TO APPLY THE PATCH:... Read More

Overview Our Support team has received a number of calls from offices that are unable to acquire radiographs using Carestream sensors. Our developers have investigated and found the cause to be a recently released Windows Update installed on... Read More

Overview   Fix released by Microsoft (KB4484193) A fix for this issue has been released by Microsoft. Please make sure that you install the Windows Update KB4484193 which should resolve this issue. If the update does not appear when you check... Read More

Overview   You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More