TDO KB

  Overview Being part of the TDO Community allows you to post job opportunities to a large amount of highly trained doctors and staff. To take advantage of this, follow the detailed steps listed below.  Detailed Instructions 1. Log into the... Read More

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement.   How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More

Overview TDO must run on the Windows operating system. There are 2 options to have Windows configured on a Mac computer M Chip Limitation TDO server and standalone are unable to run on MAC devices with M chips (M1/M2/M3 etc.) due to hardware... Read More

Overview This article contains the step by step instructions on insurance features in Version 12.  Multi Fee Schedule TDO has the ability for you to setup Multiple Fee Schedules for different insurances that you are in network with or you may want... Read More

Overview TDO’s Replica service is used to synchronize data in real time between practices in a unified TDO database. Once TDO’s Tech Support & IT Teams configure a new location(s) in the replica, you’ll need to update some... Read More

Topics Covered Include Services panel in TDO Processes Running on Server VPN connection and email for notifications Offsite backup, which runs daily Patient Web Registration Patient Web Registration template Check Edit Control, Network Settings ... Read More

Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims for TDO Version 12 or higher. TDO versions 12.416 & above - Contact support for Itrans 2.0 install. TDO versions 12.88c or 12.205 - Contact support... Read More

Overview Listed here are steps to upgrade MS Access Runtime 2002 to MS Access Runtime 2010. As version 12 of TDO is only compatible with MS Access Runtime 2010 we suggest doing this on all computers at the office. Detailed Steps Browse to TDO4Endo... Read More

Overview Following are the steps to upgrade to SQL version on your Server.  Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More

HIPAA Audits: A Nine-Step Checklist Here are nine tips to help you prepare now in case your dental practice is chosen for a HIPAA audit. True, not every dental practice will get audited, but if your practice is covered by HIPAA you should... Read More