TDO KB

Overview It is very important that you fully understand the functionality and maintenance of the TDO Replica.  We highly recommend that you check the TDO Replica at least once a week to make sure all lights are green and the Merge Agent status is... Read More

Overview Since connecting a TDO workstation over a VPN to a TDO server is not supported, in multiple-location TDO setups, TDO Replica is responsible for synchronizing the data between your offices' TDO servers in real time. Below are important... Read More

To configure your FTP server you must first have the IIS installed in your server. The FTP server on IIS does not allow you to have a specific list of users that will have access to the folder. It is integrated with Windows authentication. For this... Read More

Overview If you are unable to view the Print Preview of the Prescription when printing prescriptions in the eRx Module, check to make sure that you have followed these steps. Detailed Instructions Make sure: 1. Adobe Acrobat Reader is installed. If... Read More

Overview The EPCS Access Control screen allows you to set up the security settings for EPCS.    Per the DEA rule for Controlled Substance Access Control, two users are required in order to save changes to this screen.  You must get a second user... Read More

Overview A token password is required when prescribing controlled substance prescriptions. If you have forgotten that password, below are the steps to reset.  Note: TDO Tech Support does not have this password Detailed Instructions Go to... Read More

TDO Cloud Service Features Patient Login Portal - Patients can complete their registration forms from home. Cloud also allows patients to confirm their upcoming appointment, which will automatically update their confirmation status in TDO.... Read More

Overview There are two types of internal messaging available for communicating with staff. Internal emails are used for sending longer messages. Instant messages are for fast, short messages that are pre-programmed into TDO. Detailed Instructions... Read More

Common acronyms in TDO On the Patient Tab DNETA: Do Not Ever Treat Again This is used for patients that the Doctor does not want to be scheduled. When you check DNETA, it turns the patient’s chart a different color. If you attempt to schedule... Read More

Overview Dexis can be launched through TDO using an automation process. Detailed Instructions Open the Edit Control Table from the Administrative menu. Click the Workstation Settings tab Under Radiography Software, select Dexis For the Radiography... Read More