TDO KB

Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More

Overview The instructions below are for your IT Professional. Please share your Username and Password, so your IT will be able to log into www.tdo4endo.com and review all of the network documentation and installation instructions for TDO. Please... Read More

Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the... Read More

You will need to go to Ledger page and right-click on the ADA code you are searching for and then: Select View Cases for Specified Values and a new window will open The following popup window will display On that window, select under Report Type�... Read More

TDO on Virtualized Environment   Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,... Read More

Overview This article explains how to setup synchronization of your TDO Calendar with your Gmail account.  NOTE: For information about the TDO Live Consult Feature (which works with the Calendar Sync feature), please see this article. TDO... Read More

Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO.   If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More

Overview There are a number of reports that can be generated by right clicking on the value. For instance, a very common request would be how to generate a report based on the T rating (an indicator of the patient’s temperament) Right-click on... Read More

Overview A common issue for your front office staff may be that referring doctors call frequently when they forget their login and password on your website. To resolve this issue, there is now an optional Remember Me button that can be added to your... Read More

Overview This article covers how to check the status of iTrans if you are having difficulty submitting electronic claims.  Detailed Instructions For our Canadian TDO Users, if you receive an iCA error when submitting an electronic claim, please... Read More