TDO KB

Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the... Read More

Overview How to generate a report from the Ledger page using an ADA code. Detailed Instructions You will need to go to the Ledger page and right-click on the ADA code you are searching for and then: Select View Cases for Specified Values, and a... Read More

TDO on Virtualized Environment   Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,... Read More

Overview This article explains how to set up synchronization of your TDO Calendar with your Gmail account.  NOTE: For information about the TDO Live Consult Feature (which works with the Calendar Sync feature), please refer to this article. TDO... Read More

Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO.   If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More

Overview How to generate a report based on the T rating (an indicator of the patient’s temperament) Detailed Instructions Right-click the value you would like to base the report on. For instance, T1 (there are several values in the program... Read More

Overview This option allows the referring doctors' computer to save their username and password. Detailed Instructions Log in to the Web Wizard area of your website. If you have forgotten your login information, it is the same username and... Read More

Overview This article covers how to check the status of iTrans if you are having difficulty submitting electronic claims.  Detailed Instructions For our Canadian TDO Users, if you receive an iCA error when submitting an electronic claim, please... Read More

Overview: Two factor authentication (2FA) can be used to add a layer of security to your online accounts. If you use GMail or GSuite (the email accounts provided as part of the TDO Cloud Services package), you can enable two factor authentication to... Read More

Overview This article goes over how to create a mail merge outside of TDO. This can be helpful when you need to gather a list of referring doctors' addresses. Detailed Instructions If you are looking to create a Mail Merge outside of TDO,... Read More