TDO KB - Search

Antivirus Exclusions

Aug 19, 2014 antivirus exclusions, antivirus, checkout, setup, IT responsibilities, av, av exclusions 0 92.95K 0/5 (0 Vote)

Overview Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few... Read More

Microsoft Security Essentials - blocked child processes

Jan 24, 2024 antivirus, child, processes, process, microsoft, defender 0 5.18K 0/5 (0 Vote)

Microsoft defender will sometimes block TDO from creating child processes. Child processes are important to using TDO as they are required to use various TDO modules such as electronic prescriptions, letters, and auto fix. This Microsoft article... Read More

Important Ways to Prevent Data Loss

Jul 24, 2015 cryptolocker, ransomware, malware, antivirus, exclusions, backup, IT, infected, locked, decrypt, virus, crypto 0 7.13K 0/5 (0 Vote)

Overview This article will go over how to protect your data in TDO. Detailed Instructions Protect your data In order to prevent massive data loss due to malware or ransomware (commonly seen as the Cryptolocker), please ensure that you are backing... Read More

Steps for fixing “Login Error 2450” with Norton Antivirus / Symantec Endpoint Protection/ Sophos

Sep 10, 2018 Login Error 2450, norton, norton antivirus, 2450, login error, symantec, endpoint, Sophos, Antivirus, Exploit, Mitigation 0 8.70K 0/5 (0 Vote)

Overview TDO requires for Norton, Symantec, and Sophos to have Exploit Migration to be unchecked in the Individual Antivirus Software Detailed Instructions Disable "Memory Exploit Mitigation" under Network and Host Exploit Mitigation. Go to: ... Read More

TDO Best Practices

FEATURED

Oct 15, 2014 checkout, setup, new computer, best practices, uac, firewall, antivirus, av, microsoft access, access, ms word, word, screen saver, power management, windows updates, ping, backup, registry, user account controls, slow, remote access 1 185K 0/5 (0 Vote)

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Credit Card Surcharge for TDO Payments

Aug 20, 2025 surcharge, tdo payments, credit card surcharge, credit card 0 1.09K 0/5 (0 Vote)

Overview Users can add an optional credit card surcharge to help offset processing costs by selecting a fixed percentage and also choosing when to apply it. The surcharge amount is automatically calculated in the Receive Payment window and clearly... Read More

How prepare Windows Server x64 2012, 2016, and 2019 to install TDO 12

Nov 13, 2023 TDO, x64, 64bits, installation, password, complexity, complexities, server, config, IT, network, complexity, gp, group policy, sqlserver, sqlbrowser 0 5.69K 0/5 (0 Vote)

Overview This article goes over how to install TDO on Windows Server 2012, 2016, and 2019 x64. Note: Windows Server 2012's end of life date is October 10, 2023. Detailed Instructions The instructions below are for your IT Professional. Your... Read More

IT Setup Checklist

Jun 5, 2020 0 5.78K 0/5 (0 Vote)

REQUIRED NOTES/KNOWLEDGE BASE ARTICLE(S) Configure server: TDO directories, file sharing and permissions, antivirus exclusions, etc. How to install TDO on Windows Server x64 2008, 2008 R2, 2012, 2016, and 2019 Install TDO on server and... Read More

[OUTDATED] How to install TDO on Windows Server x64 2008, 2008R2

Aug 19, 2014 TDO, x64, 64bits, installation, password, complexity, complexities, server, config, IT, network, complexity, gp, group policy, sqlserver, sqlbrowser 0 50.27K 5/5 (1 Vote)

Note: This information is outdated as it pertains to Windows Server 2008 which is EOL. This article is up to date. Overview This article goes over how to install TDO on Windows Server 2008, 2012, 2016, and 2019 x64. Note: Windows has ended... Read More

[v12] TDO installation

May 2, 2017 version 12, installation, version 12 install, update, workstations, server, upgrade, twelve, database, setup, new, version, revision, release, newest, latest, sqlserver, sqlbrowser, sqlservr, Install, registration, reg key, user code, unlock 1 50.70K 0/5 (0 Vote)

Overview Included in this article is the information that should be given to your IT Professional in order to setup and properly configure TDO for the first time. These instructions apply only to Version 12. Depending on your situation, you may be... Read More