TDO KB - Search

TDO on Virtualized Environment

Jan 7, 2015 TDO, Virtualization, Server, VMWare, HyperV, Terminal, Services, Terminal Services, Virtual, Thin Client 0 12.72K 0/5 (0 Vote)

TDO on Virtualized Environment Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,... Read More

Troubleshooting - Letters - permission denied / Letters module flickering

Dec 5, 2014 Microsoft Word, Letters Module, flashing, flickering, blinking, troubleshoot, help, letters module error, permission denied 0 7.76K 0/5 (0 Vote)

Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO. If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More

CBCT Integrations with TDO

Jul 14, 2015 3d integration, cbct, conebeam. cone beam, prexion, carestream, j morita, morita 0 7.20K 0/5 (0 Vote)

Overview When speaking of 3D CBCT machines, there are only three companies that have integrations with TDO. Carestream, J Morita, and PreXion Excelsior For instructions on how to open a previously acquired scan saved into TDO, please refer to... Read More

TDO Messenger

Oct 29, 2014 0 2.77K 0/5 (0 Vote)

Overview The Messenger system in TDO is a wonderful way to quickly send messages to another person in the office. These messages are not saved, once they are viewed they are deleted forever. They are also not designed to be long, just quick... Read More

Antivirus Exclusions

Aug 19, 2014 antivirus exclusions, antivirus, checkout, setup, IT responsibilities, av, av exclusions 0 92.95K 0/5 (0 Vote)

Overview Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few... Read More

How to Turn off Firewalls on a workstation

Oct 15, 2014 firewall, turn off firewall, disable firewall, how to turn off firewall 0 5.80K 5/5 (1 Vote)

Overview In order for TDO to function properly, we ask that all firewalls on individual machines be turned off. Detailed Instruction Open Control Panel Click System and Security Click Windows Firewall Click Turn Windows Firewall on... Read More

Multiple CBCT Unit Configuration

Oct 1, 2018 TDO 12, TDO12, CBCT, 3D image, setup, CBCT configuration, Multiple CBCTs, conebeam, setup conebeam, Morita, Prexion, Carestream, cs9300, cs8100, cs9000, cs9600, 8100, 9000, 9300, 9600 0 6.39K 0/5 (0 Vote)

Overview When an office switches from one CBCT manufacturer to another, the volumes from the older CBCT manufacturer may not open in TDO. This feature has been implemented to allow offices to be able to open/view 3D volumes from different CBCT... Read More

How to set up ITRANS 2.0 integration for TDO version 12.416d and above

Apr 29, 2025 iTrans, 2.0, claims, eclaims, canada claims, itrans 2.0, ICA, Error #1013 Certificate Not Found, Error 1920. Service iTRANS Claims Director failed to start, ICD Service Fails to Start, Request is not Processed (Timeout), ICD.ini information, setupcanada.exe 0 2.08K 0/5 (0 Vote)

Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental... Read More

TDO Hybrid - General Info

Mar 23, 2020 hosted, vms, machines, virtual, hosted, Hosted, cloud, thin client 0 4.72K 0/5 (0 Vote)

For more information about TDO Hosted, please contact TDO Support. Overview: TDO Hybrid: Note: If you have questions about TDO Hybrid, please contact TDO Support. TDO Hybrid, similar to TDO Hosted, is a different implementation of the TDO... Read More