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eRx - New or Replacement Token Registration for New Phone or New or replacement Key FOB

Feb 23, 2017 erx, token, new phone, invalid sign off credentials, TDO, e-prescription, electronic prescription, cannot send prescription, cant send prescription 0 19.53K 0/5 (0 Vote)

Overview To use EPCS in MD Toolbox, your token must be registered and up to date. If you get a new phone or Fob, you will need to register a new token.  Detailed Instructions Go to the Prescription Tab in TDO  Click on “eRx” button- this will... Read More

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 9.34K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Microsoft Office Trust Center Settings (OLEServer, ActiveX, Letters, Calendar, Reports)

Aug 13, 2025 Microsoft Office Trust Center Settings (OLEServer, ActiveX, Letters, Calendar), MS office, OLEServer, ActiveX, Letters, reports 0 854 0/5 (0 Vote)

Overview Recently, TDO has noticed an increase in issues that can be resolved by adjusting certain settings in the Microsoft Office Trust Center.  The issue presents when opening the TDO Calendar. The TDO Calendar will show blank and have an error... Read More

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