Responsibilities of the IT Professional 1) To resolve all networking issues. It is the responsibility of the IT Professional to maintain and resolve all network issues, so they comply with the recommended network configuration and specifications... Read More

Stale Dated (Expired) Checks Sometimes a refund check will not be cashed, and it will expire. This is referred to as a stale-dated check. Typically, banks do not honor checks past 180 days (please check with your bank specifically for their policy).... Read More

Overview TDO Cloud Service allows your patients the ability to register and complete their medical history, pain history, and review their consent forms in the patient area of your website significantly reducing your patient's wait time when... Read More

Overview eRX is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of medications (in some... Read More

Overview A token password is required when prescribing controlled substance prescriptions. If you have forgotten that password, below are the steps to reset.  Note: TDO Tech Support does not have this password Detailed Instructions Go to... Read More

Overview TDO Dictionary allows you to streamline your practices’ preferred abbreviations, and allows employees to find out what an abbreviation stands for or find the preferred abbreviation for a term or phrase. Detailed Instructions Access the... Read More

Overview As a TDO user, there are several options for staying up to date on software update information and also interacting with other TDO users.  Please read all four descriptions and familiarize yourself with the rules and regulations before... Read More

Overview The Messenger system in TDO is a wonderful way to quickly send messages to another person in the office.  These messages are not saved, once they are viewed they are deleted forever.  They are also not designed to be long, just quick... Read More

New Collage Feature   Overview This new feature was implemented to improve the way doctors create case studies and slides for presentations, showing a history of a case or cases.  This allows the clinician to organize their presentation with side... Read More

Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More