Overview If you are a TDO Cloud/Web user, you can send out appointment reminders from TDO using the Letters module.  Detailed Instructions The first step in sending out appointment reminders from TDO is making sure that you have a template... Read More

Overview  The Web Registration Icon can be used to identify which patients have completed the Web Registration prior to their appointment date. Configuring TDO From the menu [Program Setup > Format String], select “Web Registration” in�... Read More

Table of Contents Configuring a new computer for TDOxQB Sync Performance Troubleshooting   Configuring a new computer for TDOxQB Sync Occasionally, the computer where the TDOxQB sync is run from needs to be replaced, or an office wants to add an... Read More

  Overview There has been a slight change in the way the XDR SDK Image Controls work in TDO 12.338f and higher. You can now choose, individually, whether to save your setting for each option. Detailed Instructions After taking an image in XDR,... Read More

Overview To use TDO Folder Monitor with TDO Hosted, please see this article. TDO Folder Monitor will allow TDO to automatically save Digital Images into the Patient’s record. Only supported for JPEG files.  For offices using CR2 - Change... Read More

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module.     Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

Overview To utilize TDO Cloud services, an application called OpenVPN Connect is installed on your server. This allows patients to log in to fill out their medical history, referring doctors to refer patients and view reports online, as well as for... Read More

Overview Please reference the following article when troubleshooting TDO installations and updates. If after trying the below suggestions, TDO is still non-functioning and/or experiencing issues and/or errors, please contact TDO Support for further... Read More

Overview This article will show you the quickest way to verify your TDO Backup status.  Detailed Instructions The following directions will show you how to verify the status of your backup in TDO Version 12. To verify your backup in TDO Version 11,... Read More

Overview Any time money is moving out of your checking account, you MUST click the issue check in QB box, even if you are not actually printing a check. These debits will fall under one of 4 basic categories. Details 1. Patient is due a refund. ... Read More