TDO KB

Overview TDO requires for Norton, Symantec, and Sophos to have Exploit Migration to be unchecked in the Individual Antivirus Software Detailed Instructions Disable "Memory Exploit Mitigation" under Network and Host Exploit Mitigation. Go to: ... Read More

Overview Listed here are the detailed steps used in troubleshooting image quality with Carestream RVG 6100 and 6200 sensors in Version 12 of TDO. If you are using Version 11 of TDO, please see Troubleshooting Carestream SDK X-Ray Image Quality... Read More

Overview There is a new way in TDO to reset the Image Organizer to its original state without the need of doing it manually. If Organizer is set to display images with specific setting, such as Pane view, sorted by ‘Taken Date’, etc.... Read More

Overview TDO has integrated J Morita’s i-Dixel CBCT units for a direct connection to their 3D Imaging software. Patients’ files are linked, allowing easy access between programs in one window which eliminates file duplication. TDO users... Read More

Overview This article will show you how to integrate your GentleWave unit(s) with TDO. By doing so, you will be able to view a log of procedures performed with your GentleWave unit(s).   Note: Please note this integration is only available in TDO... Read More

Error Description   Solutions Autofix or  Restart your computer.   Read More

Overview This article will show you how to mark patients as recall or super recall patients and the two different ways to send recall cards. How To Add A Recall Patient in TDO There are two places you can mark a patient as a recall patient: the ... Read More

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Overview Due to recent privacy updates to Dental Exchange, some users have experienced an error when using the Real-Time Benefits (RTB) button on the patient Insurance page. This article will explain how to resolve that error.   Detailed... Read More

Overview  This article will give you steps to ensure that your TDO software does not get compromised in the event a computer or tablet is stolen. Detailed Instructions   NOTE: These are steps are primarily related to TDO software. There may be... Read More