TDO KB

Overview Due to recent privacy updates to Dental Exchange, some users have experienced an error when using the Real-Time Benefits (RTB) button on the patient Insurance page. This article will explain how to resolve that error.   Detailed... Read More

Overview  This article will give you steps to ensure that your TDO software does not get compromised in the event a computer or tablet is stolen. Detailed Instructions   NOTE: These are steps are primarily related to TDO software. There may be... Read More

Overview TDO University is a new website developed by TDO Software. The purpose is to give clinicians outside the TDO ecosystem some exposure to how we think, practice, and approach specialty-level cases. This site is open to anyone with an interest... Read More

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module.     Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

Overview This article will show you how to resolve this Letters Module PDF error:     Detailed Instructions To fix this error, download and install this file (External Link) Restart TDO using the TDO Autofix. Open Letters Module in TDO, and you... Read More

Overview This article will demonstrate the different ways to describe medication delivery methods for drugs with more than one way of delivery, i.e. by way of topical (on top of the skin) or systemic (through the bloodstream) in the Lexicomp... Read More

Overview This article will show you how to charge interest to patients showing an outstanding balance in your Aging Analysis Report Detailed Instructions By default, Interest is automatically checked for all patients. It does not mean that Interest... Read More

Overview This article will explain a possible cause of images not showing in the TDO referring doctor portal   Note: This feature requires TDO Cloud https://wwww.tdo4endo.com/our-products/tdo-cloud/   Potential Solutions If a referring doctor... Read More

Overview This article will guide you through printing your list of TDO autofills in preparation for enabling eRx. Detailed Instructions   Prior to signing up for eRx: When you sign up for eRx, the prescription options from within TDO are no... Read More

Overview: This new feature makes it easier for the you to paste images from TDO into a new message sent from your email service provider as an attachment. So, this feature will be a quick way to attach images into their email message or add image... Read More