TDO KB

Overview There is a new way in TDO to reset the Image Organizer to its original state without the need to do it manually. If Organizer is set to display images with specific settings, such as Pane view, sorted by ‘Taken Date’, etc., you... Read More

Overview TDO has integrated J Morita’s i-Dixel CBCT units for a direct connection to their 3D Imaging software. Patients’ files are linked, allowing easy access between programs in one window, which eliminates file duplication. TDO users... Read More

Overview This article will show you how to integrate your GentleWave unit(s) with TDO. By doing so, you will be able to view a log of procedures performed with your GentleWave unit(s).   Note: Please note this integration is only available in TDO... Read More

Error Description   Solutions Autofix or  Restart your computer.   Read More

Overview This article will show you how to mark patients as recall or super recall patients and the two different ways to send recall cards. How To Add A Recall Patient in TDO There are two places you can mark a patient as a recall patient: the ... Read More

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Overview Due to recent privacy updates to Dental Exchange, some users have experienced an error when using the Real-Time Benefits (RTB) button on the patient Insurance page. This article will explain how to resolve that error.   Detailed... Read More

Overview  This article will give you steps to ensure that your TDO software does not get compromised in the event that a computer or tablet is stolen. Detailed Instructions  NOTE: These are steps are primarily related to TDO software. There may... Read More

Overview TDO University is a new website developed by TDO Software. The purpose is to give clinicians outside the TDO ecosystem some exposure to how we think, practice, and approach specialty-level cases. This site is open to anyone with an interest... Read More

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module.     Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More